Shipping & Returns

Free Shipping!

If you are shopping for hockey gear and other great items, this is the time and place to do it!

Our Shipping Policy

In usual circumstances, shipping to any destination within North America takes about 10 business days or less. International customers please contact us for shipping quote.

Shipping & Handling is always free to and near Canadian and US major metropolitan cities. there are some areas that may be out of regular shipping zones and/or parcels may exceed a certain size and/or weight. In which case, minimal freight service charges may be applied. You will be contacted should this be the case.

* When ordering player or goalie sticks, you must order at least two of any kind or model.

We at theHockeyBay work diligently to save our clients from duties, custom fees, and taxes but we cannot promise that these will not be charged while shipping internationally. Please note that these charges are not charged by us, and therefore cannot be refunded by us. Furthermore, we will occasionally have Canadian and/or American manufacturers ship for us to save you time and money.

Our Return Policy

Our Return Policy offers you, the client, a thirty day, 100% satisfaction guarantee. If you have purchased a defective product, simply contact us to attain a RA# (Return Authorization Number), then return it in its original package accompanied by proof of purchase and your order/client number for full reimbursement. If return is accepted, 15% restocking fee will apply. Customers will be responsible for freight both to and from theHockeyBay. If you are returning an item from the US, please ship via USPS as we will not accept any items shipped via other freight services.

All returns must be received within 30 days of your invoice date. Absolutely no returns will be accepted after 30 days for any reason. Items must arrive in their original packaging and must be wrapped or boxed to prevent damage to the manufacturers original packaging. At our discretion, returns that arrive in any condition other than described above (new and able to be resold as such) may be refused and returned to the sender. Items returned without the proper packaging are subject to a 50% re-stocking fee if accepted. If the products are damaged in shipping due to the lack of proper packaging the customer making the return will be responsible for all fees necessary to repair or replace the product. Ice hockey skates will not be taken back once they have been sharpened. Due to health regulations, we cannot accept returns on any jock or underwear items for any reason. Ask yourself, would you want to get a jock that someone else has worn or tried on? No, neither would we.

No return shipments will be accepted without complying to the above.

Sorry, there are presently no warranties covering any wood sticks or any wood or graphite replacement blades.
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